Help Center
Connection
You may refer to our website new connection option and submit all required
documents. Charges will be along with it. See link below.
▪ https://alfanargas.com/
- Once request submitted online, documents will be reviewed and will be notified for further procedure for next available appointment based on available slots.
- Moreover, VIP connection is available
Connection can be done the next day from the date the request received from the website. Additional charges will be added.
Disconnection
- You may request through our email [email protected]
or call hot-line no. 800253427. - DISCLAIMER: Need to call 5 working days prior before moving out.
- Yes, that’s why appointment is needed, technician need to close the gas system
for safety purposes and to check devices related to gas system.
Refund
- Refund will take 60 working days, since generating final bill and finalize physical disconnection process.
- DISCLAIMER: Doesn’t include weekends and Public Holiday (if any).
- Cash collection by visiting the office
- Can be by bank transfer
- DISCLAIMER: Above will be coordinated via email after disconnection
Billing / Invoice
Monthly bill will be generated, between period from 1st till 5th every month.
Payment should be done in a grace period 15 days since generating the bill
- Via SMS and email registered on the account. Also you may check it through our mobile application: Above will be coordinated via email after disconnection
- Actual reading will only be conducted every 3 months, (Considering the high profiled community, we could not access each unit to get the reading for monthly invoicing) and the rest of the month will be based by average gas
consumption from the previous 3 months not more than 2 units (not actual consumption). Adjustment will be made (if any) once actual reading conducted. - Alternatively, you may forward to us the reading on every 27th to 30th of the
month via email or online reading submission to issue the bill accordingly.
- You may conveniently pay online. Website below.
https://payments.alfanargas.com/index.php/home/index - You may also download alfanargas app.
- Through our bank details with payment method below.
• By online transfer
• Al Ansari Payment
• Deposit cash to the machine. - DISLCAIMER: Through the website payment will be updated real time. Bank details payment may take sometime depends on the issuing bank.
month via email or online reading submission to issue the bill accordingly.
- As per contract, Al Fanar has the right to add late for any delay and failure payment for 2 successive invoices gas might be interrupted; Through the website payment will be updated real time. Bank details payment may take sometime depends on the issuing bank.
month via email or online reading submission to issue the bill accordingly.
- If any case happens, you may approach our customer care through our email or call our hot-line to report the incident to avoid retroactive payment
The fixed charge is applied or applicable to all gas service providers to all
residential units to serve & cover the following costs and services:
- 24/7 Emergency Technician
- Customer Care Hotline Service
- Administration Support
- Online Payment Facilities
Prepaid / Recharge
You may monitor remaining units to the meter itself.
When reaches 1 remaining unit, you need to call hotline no. for recharge request
as its an appointment basis.▪ DISCLAIMER: If no display showing on the meter to see remaining
unit, you need to call hotline for checking.❖ Recharge, at least 1 remaining unit so gas will still work while booking an appointment.
Gas Complaints
You may call our hot-line immediately and avoid smoking and using electricity till the arrival of our technician